Legal

FCC's Declaratory Ruling on AI-Generated Voices

In February 2024, the Federal Communications Commission (FCC) unanimously adopted a Declaratory Ruling clarifying that calls made with AI-generated voices are considered "artificial" under the Telephone Consumer Protection Act (TCPA). This means such calls are subject to the same restrictions as traditional robocalls, including prohibitions on unsolicited calls to consumers without prior express consent.

Proposed Disclosure Requirements

In August 2024, the FCC proposed new rules that would require callers to disclose the use of AI in their communications. This proposal mandates that, when seeking consent, callers must inform recipients if AI-generated voices or texts will be used in future communications. The aim is to enhance transparency and protect consumers from potential fraud associated with AI-generated calls and texts.

Compliance_Terms & Conditions

By using Cold Call Monsters’ B2B cold calling services, you agree to the following terms:

Compliance Responsibility: You confirm that your contact list contains only professional B2B leads and that you have obtained all necessary consents to contact them.

AI Usage Disclosure: You acknowledge and accept that our AI agents will disclose their nature at the beginning of each conversation and will seek permission to continue so that all calls comply with regulatory requirements.

Human-Enhanced AI: Your agents are monitored by human representatives to ensure compliance and seamless transitions during complex conversations.

Prohibited Use: You agree not to use the service for contacting consumers (B2C) or mobile numbers without prior express consent.

Data Ownership: You retain ownership of your contact list and campaign data, while Cold Call Monsters reserves the right to anonymize and use aggregated data to improve its services.

Liability: Cold Call Monsters is not liable for any fines or penalties resulting from the use of non-compliant contact lists or scripts provided by the client.

Your AI Agent, Your Control: Freedom to Choose, Always

At Inbound AI Agents, we believe that your AI agent is more than just a tool—it’s a vital part of your business. Over time, your AI agent learns the intricacies of your operations, integrates seamlessly with your workflows, and becomes an invaluable asset to your team.

That’s why we are committed to ensuring that your AI agent is always yours, with the freedom to transfer or port it to a new host whenever you choose.

Here’s how we make this possible:

Data Ownership: From day one, you own your AI agent’s training data, workflows, and integration settings.
Portability by Design: Our AI agents are built using open standards and cloud-agnostic architectures, making transfers smooth and stress-free.
Export Tools: With our intuitive export tools, you can easily download your agent’s configurations, integrations, and knowledge base.
Dedicated Support: Our technical team is here to assist you every step of the way, ensuring a seamless transition to your chosen platform.

We believe in empowering you to make the best decisions for your business. Whether you stay with us or choose a new path, your AI agent will always be ready to work for you.

💡 Questions about transferring your AI agent? Contact us at scottk@coldcallmonsters.com for more details

Cyber Security

At Inbound AI Agents, we prioritize security to ensure the integrity and reliability of our systems, protecting our clients and their sensitive data. Our security protocol incorporates a layered approach, including end-to-end encryption, multi-factor authentication (MFA), and role-based access control (RBAC) to safeguard access. We utilize robust network defenses such as firewalls, TLS encryption, and real-time monitoring to detect and prevent unauthorized activity. Regular penetration testing and vulnerability assessments ensure our systems remain resilient against evolving threats. Additionally, we follow industry-leading standards like ISO 27001 and align with compliance regulations such as GDPR and CCPA, providing our clients with peace of mind that their data is in safe hands.